Q. Can we commence business with Capricorn without even having to invest?
Ans. Yes, we do have a “zero investment” account for those who are new to the DSC business or are willing to initially try our system.
Q. How long does it take to create an account (Partner / Reseller) login?
Ans. Once we receive the registration form along with supporting documents and payment requisite to open your account with us, your account gets created/opened within 15-20 minutes and is ready to use.
Q. How can we get the commission or service fee (TBR)?
Ans. You get the commission or service fee (TBR) by raising an invoice in the name of Capricorn Identity Services Pvt. Ltd. which is available in the download section of your login, you need to digitally sign it and upload the same under Payments >> Service fee section. Once uploaded, it gets credited into your bank account/wallet as per your preference within 3 working days.
Q. Types of tokens supported in your system?
Ans. M-Token Safenet 5110 Proxkey Epass auto 2003
Q. Does Capricorn sell tokens?
Ans. Yes, Capricorn sells Capricorn-branded M-tokens, WD proxkey tokens.
Q. Can we use old tokens for downloading the DSC’s?
Ans. Although, we have a provision or an option by which one can use the old token to download the DSC’s i.e. Cash solution Version 1.0.5 we strongly recommend using the new token FIPS - 140 level 2 which is as per the CCA guidelines.
Q. What is the process to create the DSC’s?
Ans. DSC’s are created via the paperless method. In the case, of individuals, these can be processed using any of the two methods namely, PAN-based; Aadhar based in the case, of Organisation it can be processed using GST based method.
Q. What are the minimum system software and hardware requirement for downloading DSC’s?
Ans. One should have Windows 7 and above version of the operating system to download the DSCs.
Q. Can the DSC application be processed through a mobile application?
Ans. Yes, we have a mobile application under the name and style of “Capricorn DSC Channel” on the google play store. By using this app, one can process DSC applications for their respective clients.
Q. Is there any option to upload the videos received through WhatsApp or by other means?
No, we do not accept videos that are sent through WhatsApp or by any other means. You have the following options to get the video recording done;
(a) Capricorn Customer Application available on (Google Play store & Apple Store)
(b) Through the direct link which is sent to the customer on his/her registered email.
(c) Using the link: https://www.certificate.digital/record-video/ https://www.capricornca.com/record-video/
(d) Using the Capricorn. cash system, the link could be directly sent to the customer.
Q. What are the modalities available if the DSC is lost/stolen or the token is damaged/corrupted? Can we redownload the DSC?
Ans. If the DSC is lost/stolen or the token is damaged/ corrupted, then that DSC needs to be revoked and one will have to process a new one by paying the requisite cost. However, if there happens to be a technical glitch from our end while downloading the DSC into the token, then, it can be re-downloaded after approval from the technical support officer.
Q. How long does it take for the approval of DSC’s?
Ans. Once all the formalities are met from the clients’ end, it will take as much as 5 minutes for us to approve the DSC.
Q. What is the system for approval?
Ans. For the approval of the orders, one does not need to call anybody or email anywhere, one simply needs to put the “Order ID” in the chat & support window and it shall be approved therefrom.
Q. Can the Partners have access to the approval system so they can approve the orders themselves?
Ans. No, Capricorn cannot outsource its approval system to any Partners / Resellers / Associates as it would be against the CCA guideline.
Q. When are your customer care/ technical support services available?
Ans. Our customer care/support timings are from 9:30 A.M to 7:00 P.M., Mondays to Saturdays, and can be reached on 011- 61400000.
Q. What are the ways and means to connect with Capricorn in case Partners or their channels are facing an issue?
One can connect with Capricorn via; Online Chat Phone call –
(a) Account Managers & Relationship Managers
(b) Customer/Technical support Email
Q. Why should the Partner(s)/Client(s) choose Capricorn?
Ans. Capricorn is the only “Partner-First” company amongst all CA’s. We believe in transparency, work ethics, virtues that bind us together for long business relationships. We not only provide our partners/clients with a dedicated support & approval team who are ready to go the extra mile to help your business grow but also, a devout “Relationship Manager” to maintain your portfolio/account and cater your day to day queries. We also provide leads/information/contact details of people to our clients who are willing to join this business and have the same moto, to boost their business.
Q. How can we earn multifariously using Capricorns’ system?
Ans. Capricorn has manifold benefits to offer in the form of - Incentives & Cashbacks Turnover Incentives Investment Bonus Additional discounts on Stocks / Counter purchases etc. Loyalty bonus for exclusive Capricorn Partners.
Q. What kind of system interface does Capricorn offer?
Capricorn offers CASH (Central Accounting Sales & Housekeeping).
(a) We have two models for processing orders; Capricorn Wallet (It’s a prepaid plan) Counter options (Stock purchase system)
(b) For buying a stock or adding money in the wallet, there is no need to contact anyone or send a PO. By using Capricorn. Cash portal/login, one can buy a Stock or add money in the wallet using an online payment gateway anytime even on bank holidays.
(c) Sign up link for creating channels and Buy DSC link for generating orders.
(d) You can set your pricing for your channels which itself is a unique feature.
Q. What are the services offered by Capricorn?
Ans. Capricorn offers a variety of services transcribed hereinafter; For Enterprise - PDF / Text / XML Signing (from USB Token); E - Sign Services (OTP based single-use Signing); API Solution for application which works on Browser (as of now we have windows based solution and Linux version in Beta); Enterprise CA Solution (Companies who would like to have an internal CA, which works with their clients and employees); Bulk Signing Solution using USB token (Where multiple documents are to be digitally signed using the USB Token); Bulk Signing Solution on HSM; Document Signer Certificates (Class 2 and Class 3)
Q. Why does Capricorn sell DSC’s at a relatively higher rate? Why can’t Capricorn offer the direct prices to Partner(s)/Client(s)?
Ans. Our prices are competitive and not high we would say because Partners make more money using our system. They get huge margins only in our system. Being a technology-driven company, we offer a robust technology that makes us distinct from other CA’s like – Mobile apps to process your DSC from anywhere, video recording, uploading the scanned document, etc. We have different mobile applications available on Google’s play store as well as on the Apple store to make your task easier. For example: “Capricorn Customer Application”, “Capricorn DSC Channel, etc. Given the above said technologies, we are constrained to offer our services at a certain cost.
Q. How can the business with channel partners be secured with Capricorn?
Ans. As Capricorn is a partner first company so we never approach any resellers/associates of any partner to join Capricorn directly. If any channel contacts Capricorn directly to join, we always ask them “Why do you want to join with us directly”? If the reseller answers that the partner is not supportive or facing any other issues, firstly we try to resolve their issues, if that doesn’t work, we ask for seeking NOC from the partner against that reseller, and then, once we have the NOC’s from the respective partner, we onboard them. This manifests our work ethics and our commitment towards our Partners to safeguard their interests.
Q. Do we need to execute an agreement/arrangement between Partner(s)/Client(s)?
Ans. Certainly, there shall be an agreement entered into between Partner(s)/Client(s) which is duly executed on a non – judicial e- stamp paper and sent to Partner(s)/Client(s) within a month of onboarding, and on acceptance of the terms and conditions enumerated under the said Agreement, the Partner(s)/Client(s) shall digitally sign the Agreement and send the same to Capricorn.
Q. Are the Partner(s)/Client(s) allowed to participate in tenders?
Ans. Yes, there is absolutely no bar on the Partner(s)/Client(s) to participate in tenders for which Capricorn issues an “Authority Letter” on its letterhead stating that the Partners are permitted to execute independent orders from the government.
Q. Does Capricorn conduct training programs / Partners meet / Conferences?
Ans. Yes, we conduct webinars, training programs bi-monthly to educate our clients about our system and if there are any updates in the system. We also conduct Partners meet /Conference once a year where we sit together and discuss our future strategy and upcoming changes and new launches.
Q. Who is a “Consortium Partner” and what are the criteria to become a Consortium Partner?
Ans. A Consortium Partner gets onboarded with Capricorn by paying Rs.50 Lacs in one go. The benefit of being a consortium partner as compared to our Freedom Partner is that Consortium Partners can transfer its stocks to regular freedom partners which is not the case with freedom partners. Freedom partners can only transfer their stocks to their reseller channels and not even to their referred or aligned partners.
Q. Who is an Exclusive / Premier Partner?
Ans. An exclusive/premier partner is only associated with Capricorn and no other CA’s. Premier partners enjoy an extra benefit in contrast to freedom partners in terms of rates, loyalty bonuses, etc.
Q. What is DSC – League?
DSC league is a loyalty and reward program run by Capricorn to reward its top 10 Partners from PAN India who have achieved the top 10 ranks by selling Capricorn DSC. In other words, Capricorn rewards its partner based on their sales and according to the parameters stated in http://dscleague.com/india/2020/
Q. What is the key virtue of Capricorn that makes it a reliable Company to work with?
Ans. Loyalty and Trust should be the foremost reasons to be considered when it comes to engaging in business relationships. Capricorn is the company that brought the technology of PKI through the introduction of Aladdin USB keys with the efforts of Founder & CEO – Mr. Rajesh Mittal way back in 1995. Since its inception, Capricorn is pursuing and consolidating his thoughts of loyalty.
Q. Do our Partner(s)/Client(s) consider working with Startups as beneficial?
Ans. Yes, definitely. When you start working with start-ups like Capricorn, you become a nationwide trusted brand when it comes to technology improvisation, bringing a revolution in the industry through more benefitted protocols, generating more economic opportunities, and others. The government also prefers start-ups because they are novice players and are very keen observers of the dedicated vision to change and modernize India through various global aspects.
Q. Does Capricorn offer a Partner program with a geographical restriction?
Ans. No, we do not restrict any partner. Partners can create their channel PAN INDIA.
Q. Does Capricorn offer a state-wise partner program?
Ans. No, Capricorn does not offer a state-wise partner program because we believe in equal opportunity for all and hence, we do not restrict people from joining us even from the same state where there is an existing partner of Capricorn.
Q. What are the modes of payment to Capricorn?
Ans. There are 2 modes of payment to Capricorn; a) Capricorn’s bank account b) Online payment through PayU payment gateway.
Q. Can the Partner(s)/Client(s) create an Employee login from their account so that they could provide limited access to their employees?
Ans. Yes, Capricorn extends an option where the Partner can create unlimited employee logins, and the former exercises full control.